At MVtires.com, we want every customer to be satisfied with their purchase. If you are not happy with your order, you may be able to return the product or request a refund in accordance with the terms below.
30-Day Returns
We provide a 30-day return period. If you wish to return an item, please contact us within 30 days of receiving your order.
Please contact our team before sending anything back so that we can provide the correct return instructions.
Returned products should be unused and in suitable condition for resale, with the original packaging, accessories and any relevant documentation where applicable.
Order Cancellation
If you decide that you no longer want your purchase, please contact us as soon as possible.
Where your order has not yet been dispatched, we will make reasonable efforts to cancel it before shipment.
If your order has already been dispatched or delivered, you may need to follow our standard returns procedure. Please contact us before returning the product.
Faulty or Defective Products
If you receive a product that is faulty, damaged or develops a problem, please contact us as soon as possible.
We may ask you to provide photographs, videos or other information to help us understand and assess the issue.
Depending on the circumstances, we may offer a repair, replacement or refund in accordance with applicable consumer rights.
Please do not send a faulty or defective product back without contacting us first.
How to Request a Return
To start a return, please contact our customer service team before sending the item to us.
Email: sales@mvtires.com
Please provide your order number and a brief explanation of why you would like to return the product. We will then provide you with the relevant return instructions.
Return Address
Unless we provide different instructions, approved returns should be sent to:
VELOCITY AG LIMITED
Unit 7
79 Downpatrick Road
Crossgar
Downpatrick
BT30 9EH
United Kingdom
Please make sure you have received confirmation and return instructions from us before sending anything to this address.
Refunds
Once the returned product has been received and inspected, we will process any approved refund.
Refunds are normally issued using the original payment method used for the purchase.
Please allow up to 5 working days for the refund to be processed. The time it takes for the money to appear in your account may depend on your bank or card provider.
Your Statutory Rights
This policy does not affect your statutory rights under UK consumer protection law. Your legal rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods remain unaffected.
Contact Us
If you have any questions about returns, refunds or cancellations, please contact us:
Email: sales@mvtires.com
Phone: +44 7457 410336
VELOCITY AG LIMITED
Unit 7
79 Downpatrick Road
Crossgar
Downpatrick
BT30 9EH
United Kingdom